Answers on our services, agreeing a scope and quote, existing websites, account ownership and support.
Getting started.
What we build and where your project could begin.
We design and build customer-facing systems such as websites, bookings and portals, business operations tools such as shared records and connected workflows, and specialist software such as configurators and technical applications. The starting point is the part of your business that needs to work better.
Digital Setup is a practical place to start for a website, customer tool or connected workflow. It is part of the wider Infinitus services offer. Its enquiry form helps you explain what needs to work better so we can agree the scope and quote. You can also use Connect for any project.
Yes, where the existing website is suitable and the required access is available. We review the platform, condition and intended changes before agreeing what can be included. Improvements to a customer journey or a connected internal workflow can be scoped around the requirement.
Yes. Specialist software can include product configurators and technical applications built around rules, data or detail that standard tools cannot handle. Permissions, integrations and connected workflows are agreed around the project. Use Connect to discuss the requirement.
Yes. Infinitus develops its own software products alongside client work. Portfolio entries explain each product's ownership and current status.
Scope and ownership.
Agreeing the work, preparing content and understanding ownership.
We start with what needs to improve, how you work and the tools you already use. We then agree a clear scope and quote before building begins, including the work to be delivered, handover and any ongoing support. New requirements are reviewed and agreed before they are added.
You supply the agreed business information, text, logos and imagery, and confirm its accuracy and permission to use the material. Any help organising supplied content is defined in the project scope. Extensive copywriting, research, photography and open-ended rewriting are included only when separately agreed.
The customer owns the domain, connected service accounts, billing relationships and administrator access. Professional email, Google Workspace, Microsoft 365 and mailbox migration are separately scoped services. Infinitus performs the agreed setup and removes or reduces its access after handover where practical.
Ownership and licensing are defined in the separate written agreement for the work. We make the position clear before delivery rather than assuming one rule fits every engagement.
After launch.
Handover, ongoing care and support when you need it.
Handover and ongoing support are agreed as part of each project. For Digital Setup, Managed Hosting & Care covers the hosting, maintenance and support for components named in the written scope. Coverage and price reflect the supported dependencies, such as forms, uploads, automations, APIs and connected platforms. It is not a subscription for renting the website and does not include new features, substantial content work, changed business processes, third-party outages or general IT support.
Digital Setup includes 30 days for reporting defects in the work supplied by Infinitus, starting at public launch or the agreed handover. A defect is supplied functionality failing to behave as agreed under supported conditions. New content, changed requirements and third-party incidents are not defects. Ongoing support follows the written care or project support scope.
Yes. Managed Hosting & Care has no fixed minimum term and may be cancelled with 30 days' notice. Infinitus-managed hosting and monitoring end after the notice period. Replacement hosting or operation is the customer's responsibility, and transfer or migration work is chargeable unless included. Customer-owned domains and third-party account billing remain the customer's responsibility.
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